Free returns and refunds

Cancellations

You can cancel your order as long as it is done in time and before it is sent by contacting the store by phone or email stating your order number.

Returns of defective products

Irrespective of your right to Order Cancellation according to the previous article, you have the right to withdraw from your order if the Store violates its obligations, especially when the product has real defects. The basic condition is to inform the store within 48 hours of receiving the product, otherwise the store reserves the right not to make any form of compensation. If a defective product is found to be found, you have the right not to accept it and return it with the possibility of replacing it with another product of the same category, if it is available or a refund of the money you paid.
Returns are only accepted if the products you wish to return are in the same condition in which you received them along with the documents, the retail receipt or the invoice and packaging that came with the product. In this case, the shipping costs of the new product or your refund will be borne exclusively by the store.

Return of products / Right of Withdrawal

You have the right to return the products you buy, free of charge and without having to let us know the reason why you want the products returned, within fourteen (14) days from the date you receive them. In this case, only the direct cost of returning the products is borne by you. The initial shipping costs of your order are non-refundable.
Returns are only accepted if the products you wish to return are in the same condition in which you received them, ie without being unsealed or tampered with, along with the documents, the retail receipt or the invoice and the accompanying packaging. the product.
In case of return of the products, your refund will be completed within four (4) days from the date we receive the products in a bank account that will indicate to us if your order has been paid by cash on delivery or bank deposit. For orders paid by credit / debit / credit card the refund will be made in the same way. For orders paid through Paypal the refund will be made via Paypal.